Cancellation policy

If you are a consumer*), you have a right of withdrawal, about which we instruct as follows.

 

Right of withdrawal when purchasing goods deliveries

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (nal von minden GmbH, Friedenstraße 32, 93053 Regensburg, services@nal-vonminden.com, Phone: +49 941 2901046, Fax: +49 941 2901050) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to an inspection of the condition, properties and functioning of the goods is not necessary handling with them.

 

Special notes

The right of withdrawal expires prematurely

- in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;

*)= consumer
The right of withdrawal exists for consumers in the case of contracts in which exclusively means of distance communication were used for the contract negotiations and the conclusion of the contract (distance contract). A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. Means of distance communication are all means of communication that can be used to initiate or conclude a contract without the parties to the contract being physically present at the same time, such as letters, catalogs, telephone calls, telecopies, e-mails, messages sent via mobile phone service (SMS), as well as broadcasting and telemedia (e.g. Internet). 



Right of withdrawal when purchasing services

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (nal von minden GmbH, Friedenstrasse 32, 93053, Regensburg, services@self-diagnostics.com, 09412901046, 09412901050) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website http://www.self-diagnostics.com/de/revocation/neuesPDF. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case you will be charged for this repayment. If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.


Special Notes.

The right of withdrawal expires prematurely

- in the case of a contract for the provision of services, also if the Entrepreneur has provided the service in full and has only started to perform the service after the Consumer has given his express consent to this and at the same time confirmed his knowledge that he loses his right of withdrawal upon full performance of the contract by the Entrepreneur. If you revoke the contract, this affects the contract as a whole.


*)= Consumer

The right of withdrawal applies to consumers for contracts in which exclusively means of distance communication were used for the contract negotiations and the conclusion of the contract (distance contract). A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. Means of distance communication are all means of communication that can be used to initiate or conclude a contract without the parties to the contract being physically present at the same time, such as letters, catalogs, telephone calls, telecopies, e-mails, messages sent via mobile phone service (SMS), as well as broadcasting and telemedia (e.g. Internet).

 

B) Return Policy


Return Policy


Right of Return of Goods


You can return the received goods within [14 days] (1) without the specification of reasons by sending back the goods. The period starts after receipt of this instruction in written form (e.g. as letter, fax, e-mail), however, not before the receipt of the goods (2). Only in the case of goods not capable of parcel shipment (e.g. bulky goods), the return can also be declared in written form by requesting return.  To ensure this cancellation period, the timely dispatch of the goods or the return request is sufficient. In each case, the return is performed at our cost and risk. The return of the goods or the request of return has to be directed at:

Nal von minden GmbH
Carl-Peschken-Straße 9
47441 Moers, Germany

Telefon: +49(0)941 290 10 0
Telefax: +49(0)941 290 10 50

 

Legal Consequences

In case of an effective return mutually received performances and possibly taken benefits (e.g. interest) are to be returned. In case of a deterioration of the goods and for benefits (e.g. consumer benefits) which cannot be returned or partially cannot be returned or only in deteriorated condition, you may be liable to pay compensation in this respect. You only have to pay compensation for the deterioration of goods if the deterioration is to be lead back to a handling of the good beyond the examination of its characteristics and its functionality. (6) “Examination of its characteristics and its functionality” means the testing and trying out of the respective goods in a way it is also possible and common in a retail shop. (7) Obligations to the refund of payments have to be fulfilled within 30 days. The periods for you starts with the dispatch of your request of return or the goods, for us upon their receipt.


Regensburg/Moers, 2021
Nal von Minden GmbH

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